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Smarty alerts

Realtime alerts that drive proactive support.

Smarty alerts are built to help support teams act before a customer has to report a problem. Whether a target times out, a service stops responding or a whole Smarty goes offline, the platform turns monitoring results into fast, readable notifications that support immediate action.

See alerts in dashboard Order Smarty
Realtime push and email notifications when issues happen
Focused clear alert detail for faster diagnosis
Proactive support teams can act before end users escalate

Types of Smarty alerts

Different checks create different kinds of alerts. The platform is designed so each alert still feels consistent, even when the monitored systems are very different.

1

Target response alerts

Raised when a monitored target returns the wrong result or no usable result at all.

  • Ping timeout
  • No response received
  • Unexpected status or reply
2

Protocol-specific alerts

Created when a function such as URL Check, Telnet, TCP or SNMP does not behave as expected.

  • HTTP failures or redirects outside expectation
  • Socket connection failures
  • SNMP timeout or wrong value
3

Smarty offline alerts

Raised when the Smarty itself is no longer seen within the expected interval.

  • Device offline detection
  • Network loss or power interruption
  • Fast visibility on gateway-level issues
4

Recovery alerts

Smarty can also report when a previously failing device or service has recovered.

  • Support teams know when an issue clears
  • Useful for remote confirmation
  • Reduces guesswork after intervention
5

Grouped operational alerts

Recurring issues become visible over time so teams can see which targets generate the most operational noise.

  • Top issue targets
  • Alert history and patterns
  • Longer-term operational insight
6

Priority delivery alerts

Important issues can be delivered through both email and app push notifications to speed up response.

  • Email notifications
  • Push notifications in the app
  • Cooldown control per target

Why alerts matter for proactive support

Good alerts do more than announce a failure. They reduce reaction time, improve triage and help teams support more locations with less guesswork.

1

Detect early

The platform identifies problems as soon as a target, service or Smarty stops behaving as expected.

2

Notify clearly

Alerts include the target name, endpoint, location and result so the support team knows what happened right away.

3

Act faster

Because the alert arrives in realtime, support can respond proactively instead of waiting for the customer to notice first.

What a strong Smarty alert looks like

Every good alert should help a technician move from “something is wrong” to “I know where to look next.”

Target name Location Endpoint / IP Response time Timestamp Issue text Dashboard link

This is why Smarty alerts are designed to be readable, direct and operationally useful. They are not just technical messages; they are support tools.

Want to see alerts in the full platform?

Explore the product hardware, review target functions or go straight to the dashboard to see how alerts, logs and support actions work together.

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